Enterprise Success Specialist (Remote)

What We Do

We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves. 

We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.

About Our Culture

FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor. 

Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us. 

Our Commitment to Diversity, Equity, and Inclusion

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work. 

Our Employee Benefits

FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide. 

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
• Robust Insurance Plan including:
  • Medical with $0 co-pay Telehealth plan 
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)

About the Role

As an Enterprise Success Specialist you'll play a key role in supporting our Enterprise clients with a focus on onboarding and supporting our Mid Market relationships. This is a multi-faceted position that includes bringing together the resources to resolve issues, train users on the platform, and identify opportunities toward growth with existing or new products and services. You'll report to the Director of Enterprise Success, but work closely with sales, implementation, marketing, product, and customer service teams to support enterprise accounts. If you are a proactive person who enjoys project management, solving problems and helping customers, this may be the role for you. You’ll want to love multitasking and juggling multiple high-priority tasks.  You’ll be a follow-up wizard and enjoy working in a fast-paced environment where team collaboration is essential.  

Compensation

This position offers $35,000-40,000 depending on experience and bonus potential of up to $4,200 a year.

Primary Responsibilities & Expectations

• Present in a professional manner at all times.
• Serve as an intermediary between clients and internal teams to successfully onboard new organizations onto FMG Enterprise products.
• Handle all client interactions and product training throughout the onboarding process.
• Work with FMG’s customer service tools to direct and manage all aspects of the onboarding project.  (HubSpot, FMG Suite’s Advisor Admin, Clickup, Notion, Google Docs, etc.)
• Provide feedback to management on home office likes/dislikes about FMG’s products.
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

• Offers exceptional customer service with every interaction, actively seeking opportunities to provide a positive, memorable service.
• Comfortable interacting with all levels of a home office, from entry-level employees to VPs. 
• Exhibits a caring, positive, and cheerful attitude; is adaptable and supportive, even during stressful situations.  Empathy under pressure is key.
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail.
• A great communicator, both written and verbal.
• A proactive problem solver.
• Ability to work well individually and in a team environment.
• Thrives working in a fast-paced environment.
• Self-directed learner.

FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/