Enterprise Success Manager (Remote)

What We Do

We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves. 

We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.

About Our Culture

FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor. 

Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us. 

Our Commitment to Diversity, Equity, and Inclusion

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work. 

Our Employee Benefits

FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide. 

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
• Robust Insurance Plan including:
  • Medical with $0 co-pay Telehealth plan 
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)

About the Role

As an Enterprise Account Manager, you will play a pivotal role in building, managing and expanding relationships with our key enterprise clients. You will act as a strategic partner, ensuring client satisfaction, driving growth, and achieving sales targets. Your primary focus will be understanding the client's needs, providing tailored solutions, and fostering long-term partnerships.  You will be the client’s internal and external advocate. 

Compensation This position offers $75,000-$100,000 depending on experience and qualifications. This role can also earn a yearly bonus as long as company performance metrics are met.

Primary Responsibilities & Expectations

• Develop and maintain strong relationships with enterprise clients to understand their business objectives and needs.
• Serve as the primary point of contact, ensuring timely and effective communication for a book of business of 6-10 Enterprise partnerships. 
• Handle complex and high-level, escalated inquiries from Enterprise partnership home offices.
• Collaborate with internal teams to deliver tailored solutions that meet client requirements and drive value.
• Identify opportunities for upselling and cross-selling products and services to existing clients.
• Prepare and deliver compelling presentations and proposals to clients, showcasing the benefits of our offerings.
• Monitor client satisfaction and address any issues or concerns promptly to ensure high levels of client retention.
• Analyze market trends and competitor activities to identify potential growth opportunities for enterprise accounts.
• Coordinate with the sales and marketing teams to achieve sales targets and contribute to overall business growth.
• Develop and implement account strategies to maximize client engagement and revenue growth.
• Track and report on key performance metrics, providing insights and recommendations for continuous improvement.
• Stay informed about industry developments and emerging technologies to provide clients with innovative solutions.
• Facilitate regular business reviews with clients to discuss performance, objectives, and future plans.
• Manage contract negotiations and renewals, ensuring favorable terms for both the client and the company.
• Collaborate with the customer support team to ensure seamless onboarding and ongoing support for enterprise clients.
• Attend industry events and conferences to network with potential clients and stay updated on industry trends.
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

• Proven experience as an Account Manager, with experience in a B2B or enterprise environment.
• Strong understanding of sales principles and client relationship management.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite / Google Workplace
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Experience in the Financial space is preferred. 

Essential Behaviors & Characteristics

• Offers exceptional customer service with every interaction, actively seeking opportunities to provide a positive, memorable service experience.
• Comfortable interacting with all levels of home office, from entry-level to VP’s. 
• Exhibits a caring, positive, and cheerful attitude; is adaptable and supportive, even during stressful situations.  Empathy under pressure is key.
• Master multitasker and can juggle and stay organized while managing multiple accounts simultaneously with outstanding attention to detail.
• A great communicator, both written and verbal.
• A proactive problem solver.
• Ability to work well individually and in a team environment.
• Enjoy working in a fast-paced environment.
• Self-directed learner.

This role offers a dynamic and rewarding opportunity to contribute to our company's success while helping our clients achieve their business goals.

FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/